Last Updated: December 4, 2025
This Shipment Policy (the "Policy") describes how products are shipped when you make purchases or place orders on our website at www.mamouhomedecor.uk or its related platforms (collectively, the "Website" or "Site").
This Policy should be read in conjunction with our Terms & Conditions, Privacy Policy, and Refund Policy.
Delivery Locations
We currently deliver within the United Kingdom. We are working to extend our delivery reach, beginning with Europe.
Currently, we ship to:
Remote Areas with Limited Delivery:
Please note that delivery to the following UK locations may be subject to additional charges or delays:
If your location is not currently served, please contact us at support@mamouhomedecor.uk, as we may be able to arrange alternative delivery options.
Product Restrictions
Some products are restricted by international shipping regulations and cannot be shipped to certain destinations. These restrictions will be clearly indicated on the product page before you place your order.
United Kingdom
International Delivery
We currently deliver to the United Kingdom only. We plan to open delivery to Europe next, and to further destinations as we grow. If you would like to order from outside the UK in the meantime, please contact us at support@mamouhomedecor.uk and we will quote delivery individually.
Note: The delivery charge applied to your order is the one shown at checkout.
Within 25 working days of your order. Working days are Monday to Friday, excluding UK bank holidays.
Your order is sent to you directly from our supplier overseas. The 25 working days include preparing your order, international transit and UK customs.
Our third-party delivery service provider will notify you via email once your order has been shipped, along with tracking information and an estimated delivery date.
Delivery can be delayed by events outside our control, such as:
Stock Availability
All orders are subject to acceptance and availability. While we make every effort to maintain accurate inventory levels, stock can change rapidly.
If an item listed as "in stock" becomes unavailable after you place your order:
- Wait until the item is back in stock, or
- Cancel your order and receive a full refund
Delivery Time
Our delivery time (within 25 working days) is shown to you:
If your order has not arrived within 25 working days, contact us at support@mamouhomedecor.uk (see Lost Shipments below). An incorrect or incomplete delivery address can also delay your order.
Resale Restriction
Products sold on our Website are intended for personal or household use only, not for commercial resale or distribution. We reserve the right to:
Delivery Risk
Risk of Loss: Once products are delivered to the address you specified, you assume responsibility for them.
Important:
Your order is sent to you directly from our supplier overseas. It travels with an international postal or courier service and is delivered in the UK by a local carrier (our "Partners"). The carrier depends on the parcel and the route, so we cannot name it in advance: your shipping confirmation email gives the carrier and a tracking link.
Information Sharing
To fulfill your order, we share necessary information with our Partners, including:
This information is used solely for order fulfillment and delivery purposes. For more details on how we handle your personal information, please refer to our Privacy Policy.
Once your order ships, you will receive:
How to Track
To track your order:
1. Check your email for the shipping confirmation
2. Click the tracking link provided (links to 17Track or carrier website)
3. Or visit 17Track.net and enter your tracking number manually
Tracking Timeline
Please note that tracking information may take 2-5 days to appear after your order is shipped. This is normal for international shipments and does not mean your order is lost.
If you have not received tracking information within 5 business days of placing your order, please contact us at support@mamouhomedecor.uk.
Failed Delivery Attempts
If the carrier cannot deliver your order (e.g., no one available to receive):
If your package is returned to us due to failed delivery:
Lost or Damaged Shipments
Lost Shipments:
If your order has not arrived within 25 working days:
1. Check tracking information for updates
2. Contact the carrier directly (contact details in tracking email)
3. Contact us at support@mamouhomedecor.uk if the carrier cannot locate your package
4. We will investigate and arrange a replacement or refund
Damaged Shipments:
If your order arrives damaged:
1. Do not discard packaging materials
2. Take photos of the damaged item and packaging
3. Contact us at support@mamouhomedecor.uk within 3 business days of delivery
4. Provide your order number and photos
5. We will arrange a replacement or refund
International Orders
For orders shipped outside the UK, you may be responsible for:
Important:
Please check with your local customs authority for information on duties and taxes that may apply to your order.
MAMOU Home Decor reserves the right to:
Any changes to shipping fees or policies will be effective immediately upon posting on our Website. Your continued use of our Website after changes are posted constitutes acceptance of the updated Policy.
For questions or concerns about shipping, please contact us:
Email: support@mamouhomedecor.uk
Phone: +44 20 3650 3609
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT
Postal Address:
Any disputes or claims arising from or related to products ordered through our Website, shipment, or this Policy shall be governed by the laws of England and Wales.
Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For full details on dispute resolution, please refer to our Terms & Conditions.
This Shipment Policy complies with UK consumer protection laws including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Shipping terms are fair, transparent, and protect your consumer rights.