Last Updated: November 3, 2025
We have a 30-day return policy, meaning you have 30 days from receipt to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@mamouhomedecor.uk. Please note that returns will need to be sent to the following address:
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@mamouhomedecor.uk.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
For damaged or defective items, please contact us at support@mamouhomedecor.uk within 3 business days of delivery with:
We will then replace the product or issue a refund of the purchase price.
Certain types of items cannot be returned, including:
Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
We understand that sometimes you may change your mind after purchasing or receive a defective item. We want you to be satisfied with your purchase, so we offer a flexible refund policy.
You can request a refund for any product(s) within 30 days of delivery. To be eligible for a refund, the item(s) must be:
Please note: We do not offer refunds for customised or personalised items.
We will notify you once we've received and inspected your return and let you know whether the refund has been approved.
If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at support@mamouhomedecor.uk.
If the product you wish to return was purchased at a discounted price, you will receive a refund for the discounted price only.
The customer is responsible for the cost of return shipping, except when the item(s) received are defective or damaged. We recommend using a trackable shipping service to ensure the safe and timely return of the product(s).
For defective or damaged items, we will provide a prepaid return shipping label at no cost to you.
To initiate a refund or return, please contact us at support@mamouhomedecor.uk. Our customer support team will assist you with the return process and, if applicable, provide a return shipping label.
Please send all returns to the following address:
If you have any questions concerning our refund policy, please contact us:
Email: support@mamouhomedecor.uk
Phone: +44 20 3650 3609
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM GMT
Response Time: We aim to respond to all enquiries within 24 hours during business days.
Postal Address:
MAMOU Home Decor
Flat 1, Stoke Rochford
Kitchener Road
London, N17 6DS
United Kingdom